100% Guarantee Price Match Policy
The internet has changed the rhythm of purchase. We understand the value of money and how easy it is to save money when you shop online and look around. The problem is it eats up your valuable time to do this. We are always trying hard to keep our prices low and affordable on all product lines, but occasionally someone will beat our price on something. We don't want to lose your business over a dollar, so have implemented a 100% Guaranteed Price Match Policy.
Here is how it works: If you find the exact item offered by a similar company for a lower price simply fill out the Price Match Request Form to the right enabling us to investigate and approve or deny the price match. That's it! So there is no reason not to buy now from a well established experienced and innovative company you trust like Fireplace & Granite Distributors.
When we approve that the products/items are the exact same items we carry, we will call or email you with confirmation. If you have not yet ordered simply make the note in comments area as you check out about the price match and we will adjust the price for you when we process the order. If you place the order over the phone just mention the price match approval to the representative and they will adjust the price on the order.
We will only price match items that are in brick-and-mortar stores that have the history, reputation or accountability to customers that we do.
We reserve the right to deny any price match at any time. Pricing, availability or any other factors could cause this.
We will not price match items for international orders as well as international manufacturers. Price match is for local Charlotte NC, U.S. registered companies only. We will not price match previous purchases.
If you should have any questions at all about our policies please let us know by emailing [email protected] or calling 704-721-0001.